LiveChat vs Gorgias
Side-by-side comparison for 2026
LiveChat
Live chat software with AI chatbots and ticketing for customer support
7.2/10
$20/moFree planfreemium
Try LiveChat →VS
Gorgias
AI-powered helpdesk specifically built for eCommerce businesses
8.2/10
$10/moFree trialfreemium
Try Gorgias →Our Verdict
🏆 Gorgias wins on overall editorial score (8.2/10)
Gorgias scored higher across our editorial dimensions. That said, the best tool depends on your specific use case — check the breakdown below.
Editorial Scores
Pricing
LiveChat
$20/moFree planfreemium
Gorgias
$10/moFree trialfreemium
Pros
✓ LiveChat
- ✓Affordable pricing
- ✓Easy implementation
- ✓AI chatbot for routine queries
- ✓Good analytics dashboard
- ✓Mobile-responsive
✓ Gorgias
- ✓eCommerce-first design
- ✓Direct platform integrations (Shopify, etc.)
- ✓AI replies contextual to orders
- ✓Affordable starting price
- ✓Order lookup automation
Cons
✗ LiveChat
- Limited email support features
- Fewer advanced customizations
- Smaller knowledge base functionality
✗ Gorgias
- Limited value outside eCommerce
- Smaller integration ecosystem
- Phone support limited