Kayako vs LiveChat
Side-by-side comparison for 2026
Kayako
Unified customer support platform with AI-powered response suggestions
7.2/10
$35/moFree trialfreemium
Try Kayako →VS
LiveChat
Live chat software with AI chatbots and ticketing for customer support
7.2/10
$20/moFree planfreemium
Try LiveChat →Editorial Scores
Pricing
Kayako
$35/moFree trialfreemium
LiveChat
$20/moFree planfreemium
Pros
✓ Kayako
- ✓Strong multi-channel integration
- ✓AI-powered response suggestions
- ✓Good knowledge base features
- ✓Reasonable pricing for features
✓ LiveChat
- ✓Affordable pricing
- ✓Easy implementation
- ✓AI chatbot for routine queries
- ✓Good analytics dashboard
- ✓Mobile-responsive
Cons
✗ Kayako
- Smaller user community
- Less marketing presence than competitors
- Setup requires some customization
✗ LiveChat
- Limited email support features
- Fewer advanced customizations
- Smaller knowledge base functionality