Kayako vs Gorgias
Side-by-side comparison for 2026
Kayako
Unified customer support platform with AI-powered response suggestions
7.2/10
$35/moFree trialfreemium
Try Kayako →VS
Gorgias
AI-powered helpdesk specifically built for eCommerce businesses
8.2/10
$10/moFree trialfreemium
Try Gorgias →Our Verdict
🏆 Gorgias wins on overall editorial score (8.2/10)
Gorgias scored higher across our editorial dimensions. That said, the best tool depends on your specific use case — check the breakdown below.
Editorial Scores
Pricing
Kayako
$35/moFree trialfreemium
Gorgias
$10/moFree trialfreemium
Pros
✓ Kayako
- ✓Strong multi-channel integration
- ✓AI-powered response suggestions
- ✓Good knowledge base features
- ✓Reasonable pricing for features
✓ Gorgias
- ✓eCommerce-first design
- ✓Direct platform integrations (Shopify, etc.)
- ✓AI replies contextual to orders
- ✓Affordable starting price
- ✓Order lookup automation
Cons
✗ Kayako
- Smaller user community
- Less marketing presence than competitors
- Setup requires some customization
✗ Gorgias
- Limited value outside eCommerce
- Smaller integration ecosystem
- Phone support limited