Help Scout vs Gorgias
Side-by-side comparison for 2026
Help Scout
Simple, human-centered help desk with shared inbox and AI features
7.6/10
$20/moFree trialfreemium
Try Help Scout →VS
Gorgias
AI-powered helpdesk specifically built for eCommerce businesses
8.2/10
$10/moFree trialfreemium
Try Gorgias →Our Verdict
🏆 Gorgias wins on overall editorial score (8.2/10)
Gorgias scored higher across our editorial dimensions. That said, the best tool depends on your specific use case — check the breakdown below.
Editorial Scores
Pricing
Help Scout
$20/moFree trialfreemium
Gorgias
$10/moFree trialfreemium
Pros
✓ Help Scout
- ✓Very affordable pricing
- ✓Clean, minimalist interface
- ✓Excellent email support experience
- ✓Built-in AI assistant
- ✓Shared inbox collaboration
✓ Gorgias
- ✓eCommerce-first design
- ✓Direct platform integrations (Shopify, etc.)
- ✓AI replies contextual to orders
- ✓Affordable starting price
- ✓Order lookup automation
Cons
✗ Help Scout
- Limited phone support integration
- No social media channel
- Fewer integrations than competitors
✗ Gorgias
- Limited value outside eCommerce
- Smaller integration ecosystem
- Phone support limited