Desk.com vs Gorgias
Side-by-side comparison for 2026
Desk.com
Salesforce-integrated customer support platform with AI case routing
8/10
$50/moFree trialfreemium
Try Desk.com →VS
Gorgias
AI-powered helpdesk specifically built for eCommerce businesses
8.2/10
$10/moFree trialfreemium
Try Gorgias →Our Verdict
🏆 Gorgias wins on overall editorial score (8.2/10)
Gorgias scored higher across our editorial dimensions. That said, the best tool depends on your specific use case — check the breakdown below.
Editorial Scores
Pricing
Desk.com
$50/moFree trialfreemium
Gorgias
$10/moFree trialfreemium
Pros
✓ Desk.com
- ✓Native Salesforce integration
- ✓Shared CRM data with sales
- ✓AI case routing and suggestions
- ✓Enterprise-grade security
- ✓Omnichannel support
✓ Gorgias
- ✓eCommerce-first design
- ✓Direct platform integrations (Shopify, etc.)
- ✓AI replies contextual to orders
- ✓Affordable starting price
- ✓Order lookup automation
Cons
✗ Desk.com
- Higher pricing
- Salesforce ecosystem required
- Complex implementation
✗ Gorgias
- Limited value outside eCommerce
- Smaller integration ecosystem
- Phone support limited